About the Role

Ptera is a growing technology company headquartered in New York City, with a delivery and engineering branch in Prishtina. We are looking for an experienced Operations and Delivery Director to oversee the day-to-day branch operations and client delivery.

This is a critical leadership hire with significant authority. The Operations and Delivery Director will be a key member of the leadership team and will be the final decision-maker for operational, delivery, and technical matters within the branch.

Reports to: Founders

Key Responsibilities

• Lead Day-to-Day Operations
• Oversee daily operations and execution across engineering and delivery teams
• Ensure the company runs effectively and independently
• Translate strategy into clear priorities and actions
• Make timely decisions and resolve issues with minimal escalation

Own Delivery

• Take full ownership of delivery across all client projects and internal initiatives
• Ensure projects are delivered on time, within scope, and to the expected quality standard
• Identify risks early and take corrective action
• Standardize delivery processes, reporting, and accountability

Guide Engineering Execution

• Provide technical direction and oversight across development teams
• Set and enforce engineering standards and architectural principles
• Act as the final technical escalation point when needed
• Balance speed of delivery with long-term maintainability and scalability

Lead and Develop People

• Manage, mentor, and hold accountable team leads, engineers, and delivery managers
• Set clear expectations and performance standards
• Build a culture of ownership, execution, and continuous improvement
• Identify gaps in team capability, process or structure and proactively drive solutions

Manage Clients and Stakeholders

• Serve as a senior operational and delivery contact for key clients
• Set expectations clearly and handle challenging delivery conversations with confidence
• Represent the company with professionalism and credibility
• Protect both client trust and team sustainability

Decision Authority

• Make final operational and delivery decisions within the branch
• Approve or reject timelines, scopes, and delivery plans
• Make final technical decisions when escalation is required
• Assign and reassign resources and priorities
• Enforce agreed standards,processes and ways of working

What This Role Is Not

• Not a project coordinator or middle manager
• Not a legal or administrative role
• Not a full-time individual contributor
• Not a proxy waiting for founder approval

Candidate Profile

• Strong background in software engineering, technical delivery or technology leadership
• Proven experience leading delivery and operations in a techology, software services or consulting environment
• Confident making final decisions in complex and uncertain situations
• Credibility with engineers and the ability to build trust with clients
• A High level of ownership and low tolerance for disorder or inefficiency

What Success Looks Like

• The company runs smoothly without founders being involved day to day decisions
• Decisions are made quickly and effectively at a local level
• Projects are delivered predictably on time and to a high standard
• Teams demonstrate ownership and reduced dependency on senior employees
• Clients experience continuity, confidence and strong execution

Why Join Ptera

• Real authority and autonomy
• Direct impact over company operations and growth
• Opportunity to shape teams, processes, and standards
• Strong potential for Long-term progression into executive leadership

Who Should NOT Apply

• Need frequent approval before making decisions
• Avoid difficult decisions or accountability
• Prefer hands-on coding over leadership responsibilities
• Struggle with ambiguity, ownership and pace
• Avoid conflict with team or clients
• Looking for a coordination-only role
• Want a senior title without the corresponding responsibility

What We Offer

• International working environment with offices in Prishtina and New York.
• Collaboration with global brands and companies.
• Attractive office spaces and workstations with state-of-the-art equipment.
• Healthy snacks and refreshments.
• Competitive salary.
• A young and dynamic team with an enormous spirit.
• Comprehensive benefits packages.